🔄 Return and Refund Policy

At Bhorsha Shop, we are committed to providing you with the highest quality and authentic products. However, if you are not satisfied, we offer a simple return and refund process.

1. Eligibility for Return

You may request a return or exchange if:

• The product is incorrect.

• The product is damaged or defective upon arrival.

• The product quality does not match our description.

2. Return Conditions

• You must notify us within 24 hours of receiving the product.

• The item must be unused, in its original packaging, and accompanied by the invoice.

• We strongly recommend recording an unboxing video while opening the package. This helps us resolve any issues quickly.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 3-5 business days via your original payment method (bKash/Nagad/Bank).

4. Delivery Charges

• If the return is due to our mistake, Bhorsha Shop will bear the return shipping cost.

• For returns based on personal preference, the customer is responsible for the delivery charges.

5. Contact Us

• For any queries or assistance regarding returns or refunds, please contact us directly:

  📞 Phone: 01816663934

  💬 WhatsApp: 01816663934

  📧 Email: bhorshashop@gmail.com

  "Daily Essentials, Trust in Your Hands" — Your satisfaction is our primary goal.